Accessibility Statement

At Escapism Chester, we are dedicated to providing an inclusive and welcoming experience for all participants, regardless of their abilities. Our goal is to ensure that everyone can enjoy our escape room challenges to the fullest extent possible. We are committed to continuous improvement and making our escape rooms accessible for everyone. Here's an overview of our accessibility initiatives:

Physical Accessibility

• Entrance and Exits: Our facility has an accessible entrance at ground level to accommodate individuals with mobility challenges.
• Space Design: We try to maintain spacious interiors to ensure comfortable movement within our escape rooms. Our layouts are optimized to provide accessibility for wheelchair users in majority of our rooms.
• Restrooms: Our restroom is equipped with facilities that are compliant with accessibility standards.

Sensory Accessibility

• Lighting: We try to use adequate and even lighting to ensure that our escape rooms are well-lit without creating glare or discomfort. However, due to the theming of some or rooms this may not be entirely possible and we can supply torches if participants require them.
• Sound: Our escape rooms include puzzles and clues that may involve sounds which the volumes can be adjusted to suit.
• Noise Levels: We strive to maintain an environment with controlled noise levels to ensure that participants with sensory sensitivities can comfortably enjoy our challenges.

Communication Accessibility

• Instructions and Briefings: Our staff are trained to provide clear and concise instructions in a manner that accommodates various learning styles and communication needs.
• Written and Visual Communication: We use clear visuals and written materials to convey information and clues, ensuring that participants with different communication preferences can equally engage.

Assistance and Support

• Personal Care Assistants: Participants are welcome to bring personal care assistants with them to help ensure a comfortable and enjoyable experience. One free carer can attend with a minimum of two paying players.
• Support Animals: Service animals are permitted in our escape rooms, and we accommodate their needs to the best of our abilities.

Feedback and Continuous Improvement

We value feedback from our participants and are committed to continuous improvement. If you encounter any accessibility challenges during your visit, please let us know. We are dedicated to addressing any issues promptly and making necessary adjustments to enhance accessibility.

Contact Us

If you have any questions or concerns about accessibility at Escapism Chester, please feel free to contact us. We're here to ensure that you have an exceptional and inclusive escape room experience.

At Escapism Chester, accessibility is not just a statement – it's an ongoing commitment to ensuring that everyone has the opportunity to engage, enjoy, and unravel the mysteries of our escape rooms.

If you wish to visit our facility prior to a booking to discuss which rooms may be suitable then we are open every day the following will hopefully explain any requirements.

Wheelchair Accessibility

We have tried to make our rooms as accessible as possible however, there are some restrictions.

Taken – one part of the room is not accessible for a wheelchair but that element is still in full view – Door width 87cm

Radioactive – fully accessible. Please note the beginning of this room may be a little tight of space if it is at capacity including a wheelchair. There may be some elements out of reach as we have padlocks at 155cm from the floor. – Door width – 87cm

The Missing – Not wheelchair accessible – Door width – 87cm

Museum Heist – Accessible however, the entrance and entry doors are a little smaller and sections of the room may prove a little difficult for turning with larger electric chairs – Door width 69cm

Legacy – fully accessible. There may be some elements out of reach for wheelchair users as we have padlocks at 155cm from the floor. Door width 87cm

Low Mobility

Chairs can be placed within any of our rooms should a player request one.

Taken – There is one small step over that is required to access one part of the room, but it is fully visible.

Radioactive – no issues.

The Missing – There is a step up and then a section of the room that requires crawling/bending under something 90cm high - only one person is required to complete this.

Museum Heist – There is one physical puzzle that requires two people to complete. However, this can be changed to just one person or if needed can be overridden.

Legacy – no issues.

Hard of hearing

Clues are displayed on a TV screen in each room and are alerted by a sound, we recommend a minimum of one person who is not hard of hearing in case of any emergency issues i.e fire alarm.

Taken – 1 sound puzzle – can be altered.

Radioactive – 1 sound puzzle – game host can override.

The Missing – 1 sound puzzle – game host can override.

Museum Heist – no sound clues

Legacy – no sound clues

Sensory Issues

We understand some players may feel a little overwhelmed in our escape rooms. Each room has an ‘exit button’ next to the door which can be pressed at anytime to open the door is anyone wishes to leave. There are soundtracks, videos, and alert tones in all our rooms plus an alarm in the Museum Heist. All of these sounds can either be turned down or off completely.

Colour Blindness

Often there can be colour related puzzles in our rooms, we recommend at least one member of the group that doesn’t have issues with colours.

Taken – One colour puzzles

Radioactive – two colour puzzles

The Missing – One colour puzzles

Museum Heist – two colour puzzles

Legacy – one colour puzzle

Light sensitivity and Epilepsy

Our rooms have different levels of light to create a more immersive experience. These can be altered if required or if low lighting is an issue we can provide torches.

Taken – Low flashing light – this can be removed.

Radioactive – partial low lighting in one part of the room – the room can be fully illuminated.

The Missing – start off in darkness with torches – the room can be fully illuminated.

Museum Heist – low lighting and one part of the room is darker – torches can be provided on request.

Legacy – some guests find the lighting low corners of the room – torches can be provided on request.

If there are any other needs or requirements not covered in the above then please contact us.