We're Hiring: Become a Duty Manager at Escapism Chester!

31/05/24

Introduction

Nestled in the historic city of Chester, Escapism Chester has been captivating minds and challenging adventurers for nearly eight years. Our live escape rooms offer immersive experiences that leave players coming back for more. We are thrilled to announce an exciting opportunity for a passionate and dynamic individual to join our team as a Duty Manager. If you have a flair for leadership, a knack for problem-solving, and a love for immersive entertainment, we want to hear from you!

What We Offer

As a duty manager at Escapism Chester, you will be part of a vibrant and innovative team dedicated to creating unforgettable experiences. Here’s what you can expect:

• Competitive Salary: We offer a competitive compensation package that reflects your skills and experience.
• Dynamic Work Environment: No two days are the same. You’ll face new challenges and opportunities, keeping the job exciting and engaging.
• Career Development: We believe in nurturing talent. As a duty manager, you’ll have opportunities for professional growth and development.
• Team Spirit: Join a supportive and enthusiastic team that values collaboration, creativity, and fun.

The Role: Duty Manager

As a Duty Manager, you will play a crucial role in ensuring the smooth operation of our escape rooms and delivering exceptional customer experiences. Your responsibilities will include:

1. Leadership and Team Management

• Train, supervise, and motivate game masters to ensure high standards of performance.
• Foster a positive and collaborative team environment.
• Lead by example, demonstrating a strong work ethic and commitment to excellence.

2. Customer Service

• Ensure every customer has a memorable experience from start to finish.
• Handle customer inquiries, feedback, and any issues that may arise with professionalism and efficiency.
• Create a welcoming atmosphere that enhances the overall experience.

3. Operations Management

• Oversee the day-to-day operations, including opening and closing procedures.
• Maintain and troubleshoot the escape rooms, ensuring they are in top condition.
• Manage bookings and coordinate with the team to optimize scheduling.

4. Problem-Solving

• Address unexpected challenges with a calm and strategic approach.
• Implement solutions quickly to minimize disruptions and maintain the flow of the business.

Who We’re Looking For

To thrive in this role, you should possess the following qualities and qualifications:

• Leadership Skills: Previous experience in a supervisory or managerial role, with a track record of leading and motivating a team.
• Customer Focus: A strong commitment to providing exceptional customer service.
• Problem-Solving Abilities: The ability to think on your feet and handle unexpected situations with ease.
• Organizational Skills: Excellent time management and organizational abilities to juggle multiple tasks effectively.
• Passion for Entertainment: A love for puzzles, games, and creating immersive experiences.

How to Apply

Ready to embark on an exciting journey with us? Send your CV and a cover letter detailing why you’d be a great fit for the Duty Manager role to info@escapismchester.co.uk We can’t wait to meet you and explore the possibilities of having you join our team.

Join the Adventure at Escapism Chester!

Escapism Chester is more than just a workplace; it’s a place where creativity, teamwork, and passion come together to create magic. If you’re ready to take on a leadership role in one of Chester’s top entertainment venues, we invite you to apply today. The adventure starts here!

Contact Us

For more information about Escapism Chester and the Duty Manager position, visit our website or contact us directly. We look forward to hearing from you and potentially welcoming you to our family.

Ready to take the next step in your career? Send your CV and cover letter to info@escpaismchester.co.uk and let’s make amazing experiences together at Escapism Chester!